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Not spot? No problem. Staying connected in all corners of the UK

Posted by Sarah Ennett on Jan 26, 2016 10:00:00 AM

Tablets, smartphones, the proliferation of the Internet of Things… 21st century living, both at home and at work, means we are all connected 24/7. But when mobile networks fail to deliver, not-spots can severely impact our working lives.

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There is no denying it, we all rely on being connected in the 21st century. When was the last time you checked your emails on your tablet? Sent a text to your other half? Or looked up the football scores on your smartphone?

OK, maybe not all of us will check the football scores but the fact remains we live in an increasingly connected society where information is available at our fingertips – and our dependence will only grow in the coming years.

As the Internet of Things continues to grow, our homes will become more connected than ever before. Imagine a time when your GPS system will ‘talk’ to your alarm clock, which then wakes you up earlier if your drive to work is looking congested. It’s closer than you think – but it demands reliable connectivity.

Of course, it is a similar picture in the workplace. Increasing numbers of mobile workers depend on their mobile network connection to complete an endless list of daily tasks; from checking emails, sending text messages and making calls, to submitting reports, processing orders and receiving instructions. The Internet of Things, which according to some experts is growing even more quickly in industry than it is in the home, has also enabled significant innovations such as connected cars, which are equipped with internet access for greater productivity.

However, all too often workers are let down by the technology they have available to them. According to Ofcom’s 2014 Infrastructure Report, not-spots (where one or more mobile network is unavailable) make up 32% of the UK’s landmass and 42% of our A and B roads. If you rely on conventional mobile networks, you risk having an unconnected workforce. The result, as our examples below show, could be costing you money.

Unconnected = Unproductive

Connected workforce

Unconnected workforce

Mobile worker takes a call from sales lead and secures deal

Mobile worker misses a call from sales lead – they move onto next supplier

Mobile worker forgets important documentation on-site; calls head office colleague who sends it via email

Mobile worker forgets important documentation on-site; has to return to head office

Project brief changes at last minute so information is relayed to remote worker on-route

Project brief changes at last minute but remote worker cannot be contacted

Traffic causes delays on the way to customer site - remote worker uses mobile device to check alternative route

Traffic causes delays on the way to customer site - remote worker is late for this and subsequent appointments

Customer enquires about additional works on site – mobile worker contacts head office, provides quote and secures business

Customer enquires about additional works on site – mobile worker goes back to head office before providing answers

Appointment finishes early – mobile worker contacts head office to fit in an extra job

Appointment finishes early – mobile worker waits until next scheduled job

The answer lies in proven technology called Strongest Signal Mobile (SSM), like the Chameleon solution from Manx Telecom. This smart SIM technology provides the highest level of mobile coverage, by accessing UK mobile networks to find the strongest signal, regardless of location. With one affordable, fully managed, simple monthly package, SSM technology can provide the best chance of your mobile workforce being ‘always on’; wherever they are, whatever they’re doing.

Who could benefit?

In simple terms, any worker who spends part of their working week away from the office could benefit. With increasingly flexible working conditions across a wide range of industries, this could be virtually anyone – especially in more rural locations where not-spots are inevitably more common.

However, there are more obvious benefits to some sectors and we have coined three terms below; do your employees fit into any of these groups?

  • ‘Responders’ – including the emergency services, community midwifes, rescue workers and domiciliary workers – or even journalists responding to breaking news stories in their patch
  • ‘Movers’ – those who spend time on the road, whether salesmen travelling from meeting to meeting, haulage or taxi drivers
  • ‘Fixers’ – field based support staff including engineers and utilities workers; keeping things working; from electricity substations to photocopiers

No matter what sector your business operates in, it is likely you rely on good connectivity to be successful - and this is only set to increase as the shift towards mobile and remote working continues. Whatever you do, wherever you operate, failure to put the right technology in place to ensure connectivity could waste time, lower morale, affect your reputation and cost you money. Don’t let not-spots hit your bottom line.

Takeaways:

  • Connectivity of your mobile workforce is more important than ever - in the same way it is outside of the workplace
  • If workers are not connected, productivity will suffer and it will cost your business money
  • Not-spots pose a serious threat to connectivity when using conventional mobile networks
  • SSM technology provides the strongest possible mobile signal from available networks to help stay connected in as many parts of the UK as possible

Download our free eGuide : Connecting the mobile workforce: Using technology to maximise efficiency within your remote teams

Connecting the Mobile Workforce: Using Technology to Maximise Efficiency Within Your Remote Teams